Your privacy matters to us. This policy explains what information Latlonix collects, why we collect it, and how it is protected.
What We Collect
- Order information — your name, email address, shipping address, and the personalization details you enter, so we can produce and deliver your order.
- Payment information — handled entirely by our payment providers. We never see or store your full card details.
- Messages — anything you send us through our contact page, used only to help you.
- Comments & reviews — if you leave a review, we store the name and text you submit along with your IP address to help prevent spam. Reviews are limited to verified customers.
- Basic usage data — cookies and similar technologies that keep your cart working and help us understand how the site is used.
How We Use Your Information
- To produce, ship, and track your order.
- To send order confirmations and shipping updates.
- To answer your questions and resolve issues.
- To prevent fraud and keep the site secure.
We do not sell or rent your personal information to anyone, and we do not use your personalization text for any purpose other than making your item.
Payment Data
Payments are processed by established payment providers over encrypted connections. Your card details go directly to them — we only receive confirmation of payment and limited information such as the last digits of your card for order reference.
Cookies
We use a small number of essential cookies: cart and session cookies so the store works, and preference cookies that remember details like your viewed items for your convenience. You can block or delete cookies in your browser settings at any time; the shop will simply ask for the same details again.
Who We Share Information With
Only what is necessary: our shipping carriers receive the address needed to deliver your package, and our payment providers process your payment. We never share your personalization details with anyone besides the team member embroidering your item.
How Long We Keep It
Order records are kept as long as required for tax and accounting purposes. Comments and reviews remain published unless you ask us to remove them. Contact messages are kept for as long as needed to help you and then deleted.
Your Choices & Rights
You can request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it — just message us via our contact page with the email address used for your order. We respond to every request.
Data Security
Our site is served over an encrypted (SSL) connection, access to order data is limited to the Latlonix team, and we do not store payment card information on our systems.
Changes to This Policy
If we update this policy, the new version will be posted on this page with a revised date. The version posted at the time of your order applies to that order.
Contact
Questions about your privacy? Reach us any time via our contact page — we read and answer every message.
