Quick answers about ordering, personalization, shipping, and returns at Latlonix. Can’t find what you’re looking for? Contact us — we read and answer every message.
Ordering & Personalization
How do I personalize my item?
Enter the name, initials, or monogram letters in the personalization field on the product page — exactly as you want them to appear. Longer names are automatically scaled to fit the maximum embroidery width.
I made a typo in my personalization. Can I fix it?
Yes — as long as you contact us within 24 hours of ordering via our contact page. After production begins, changes are no longer possible, so please double-check spelling before you order.
Can I cancel my order?
Within 24 hours of purchase, yes. After that, your item is already being made just for you. See our Refund & Returns Policy.
Shipping & Delivery
How long will my order take?
Orders ship within 2 business days, and delivery typically takes 8–15 business days after that — about 10–17 business days total (other destinations may take somewhat longer). Every order ships free with tracking.
How do I track my order?
Use our Order Tracking page with your order number and email, or follow the link in your shipping confirmation email.
Where do you ship?
Yes — we ship to most countries worldwide, except the European Union. Every order ships free with tracking.
Is shipping really free?
Yes — free tracked shipping on every order, no minimum purchase. The only exception: South America destinations add a small flat fee (shown at checkout) because of the dedicated shipping line.
Products & Care
What if my item arrives damaged or wrong?
We will replace it or refund you in full, free of charge. Send us a photo via the contact page within 14 days of delivery.
How do I care for embroidered items?
Machine wash cold, inside out, on a gentle cycle. Air dry or tumble dry low. Do not iron directly on the embroidery. Washed with care, your piece stays beautiful for years.
Are custom items returnable?
Personalized items are made just for you and are final sale — but anything damaged, defective, or made incorrectly by us is always replaced or refunded free. Details in our Refund & Returns Policy.
Still Have a Question?
Reach us any time through our contact page — we read and answer every message.
